Last updated October 12, 2026

Terms of Use

Thank you for using TenantBinder. These Terms of Use (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and TenantBinder (“TenantBinder”, “we”, “us”, or “our”), concerning your access to and use of the TenantBinder website, web portal, and mobile applications, together with all related products, features, and services (collectively, the “Service”).

Please review the following terms and conditions carefully. By accessing and/or using the Service, you agree to follow and be bound by these Terms. If you do not agree with these Terms, you must not use the Service.

NOTICE OF ARBITRATION AGREEMENT AND CLASS ACTION WAIVER: IF YOU LIVE IN THE UNITED STATES, THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER, SET OUT IN GOVERNING LAW AND DISPUTES BELOW, WHICH AFFECT YOUR RIGHTS ABOUT RESOLVING ANY DISPUTE WITH TENANTBINDER. PLEASE READ THEM CAREFULLY.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about changes by updating the “Last updated” date of these Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms to stay informed of updates. Your continued use of the Service after the date revised Terms are posted means you accept the changes.

Self-Service Document Tools; No Legal Advice

TenantBinder provides software tools for users to prepare, edit, review, exchange and electronically sign documents. TenantBinder is not a law firm and does not provide personalised legal advice or act as your legal adviser. Using the Service or communicating with TenantBinder does not create an attorney-client relationship.

TenantBinder is not a party to your lease or other agreement with another user. We do not act as a landlord, tenant, agent, guarantor or representative of either party by providing the Service.

Templates, Clauses and Automated Features

Templates, suggested clauses, explanatory materials and automated prompts are drafting aids, not a legal opinion or approval of a document. Automated prompts may show selected rules next to selected information; they are not a review of applicable law or your circumstances.

The materials and prompts may not address every local requirement, exception, change in law or fact relevant to your transaction. The absence of a warning or prompt, or the ability to proceed to signing, does not establish that a document or any individual provision is lawful, complete, current, enforceable or suitable for your intended use.

To the extent permitted by applicable law, TenantBinder does not warrant the legal validity, enforceability or suitability of any document, clause, attachment or transaction prepared or handled through the Service.

Your Review and Independent Advice

You are responsible for the information you provide and the decisions you make when preparing, approving, sending, signing or relying on a document. Before doing so, you are responsible for reviewing the final document, including each provision, attachment, disclosure and incorporated material, and checking the accuracy and completeness of the information it contains.

You are responsible for determining the requirements applicable to your transaction, including the authority of the parties, the suitability of the terms, the permitted signing method and any requirements for witnesses, notarisation, delivery, filing, registration or retention.

Using TenantBinder does not replace independent legal review or obtaining any legal advice your circumstances require from a lawyer qualified to advise on the applicable law. Arranging that review and advice remains your responsibility. TenantBinder does not determine whether use of the Service alone is sufficient for your transaction.

Agreements Between Users

The parties to a document decide whether to enter into it and are responsible for their own obligations under it. TenantBinder does not guarantee another person’s identity, authority, conduct, payment or performance, and does not undertake to represent either party or resolve their contractual disputes. Any dispute arising out of or relating to a lease or other relationship between users — including payment, occupancy, condition of the property, deposits, or termination — is exclusively between the parties to that relationship, and you agree to hold TenantBinder harmless from any such dispute.

These provisions do not determine responsibility for TenantBinder’s own acts or omissions where that responsibility cannot lawfully be excluded or limited.

User Registration

The information provided on the Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Persons who choose to access the Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

You may be required to register an account. You agree to keep your credentials confidential and will be responsible for all use of your account. The Service is intended for users who are at least 18 years old; persons under the age of 18 are not permitted to use or register for the Service.

By using the Service, you represent and warrant that: (1) all registration and agreement information you submit is true, accurate, current, and complete, including your legal name used for signing; (2) you will maintain the accuracy of such information and promptly update it as necessary; (3) you have the legal capacity to enter into agreements and you agree to comply with these Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Service through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Service for any illegal or unauthorized purpose; and (7) your use of the Service will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Service.

Accounts, Fees, and Payment

Certain features of the Service are provided for a fee. Paid subscriptions and other purchases are made exclusively as in-app purchases through the Apple App Store or Google Play (each, an “App Store Provider”). All billing — including prices, currency, taxes, payment processing, subscription renewal, and cancellation — is handled by the applicable App Store Provider under your agreement with it, and applicable prices are shown by the App Store Provider before you complete a purchase. We do not collect or store your payment card details.

Unless cancelled, subscriptions renew automatically and your App Store Provider charges you for each renewal period under its terms. You can manage or cancel a subscription at any time in your Apple App Store or Google Play account settings; cancellation takes effect at the end of the current paid period. Deleting the app or your TenantBinder account does not by itself cancel a subscription. We reserve the right to change our prices and subscription offerings; changes apply from the next renewal period.

Refund Policy

Because all purchases are billed by an App Store Provider, refund requests must be submitted directly to the App Store Provider you purchased through — Apple (via reportaproblem.apple.com or your App Store account) or Google (via Google Play order history) — and are decided by it under its own refund policy. We do not process payments and cannot issue refunds for purchases billed by an App Store Provider. If you contact our support at [email protected], we will help you resolve any issues with the Service itself and can guide you through the App Store Provider’s refund process.

Electronic Signing and Technical Records

TenantBinder provides a technical process for electronic signing and for recording related events. Availability of that process does not establish that electronic signing is permitted or sufficient for a particular document, transaction, signer or jurisdiction.

You are responsible for determining whether the selected signing method is appropriate and whether additional formalities or a different signing or delivery method are required.

A completion status, signing report, timestamp or integrity-check result records the relevant technical process; it is not a legal opinion about the document, any provision or a signer’s authority. To the extent permitted by applicable law, TenantBinder does not guarantee that a document, signature or technical record will be accepted by a court, authority or third party.

Agreement to use electronic records or signatures does not waive legal requirements that the parties cannot lawfully waive. Any applicable Electronic Records and Signatures Disclosure and Consent remains separate from this description of the Service.

Electronic Communications

You agree that we may send you messages about your account and the Service electronically, by email and within the Service. This does not mean that an email or an action on the Service satisfies every legal requirement for a writing, a signature, delivery or a paper record, and it does not waive any such requirement where applicable law requires a particular form.

Electronic delivery of the records of a signing is governed by the Electronic Records and Signatures Disclosure and Consent you accept for that signing, within the scope that disclosure states; consent given for one signing does not extend to other transactions. A notice one party must give the other under their agreement or under law — for example a notice of default or termination — must be given in the way the applicable law requires; sending or uploading a document through the Service does not by itself satisfy that requirement.

Text Messages (SMS)

Part of the signing ceremony is a one-time code we send to your mobile telephone by text message. It is the second of two identity checks, and it is sent only when you ask for it: you must be signed in to your own account, have accepted the Electronic Records and Signatures Disclosure and Consent, have confirmed the mobile number on the screen that asks where to reach you, and have requested the code. By requesting it you consent to receive that text message at the number you confirmed. We send no other text messages: no marketing, no promotions, no recurring or subscription programs.

You represent that the mobile number you provide or confirm is yours or one you are authorized to use for this purpose, that you may lawfully receive text messages at it, and that you will keep it current. If you cease to control that number, you must stop using it for signing and update it before you sign again. Providing someone else’s number without their authorization is a breach of these Terms.

Message frequency depends on your use of the Service — normally one message per signing, plus any resend you request, subject to rate limits we may apply. Message and data rates may apply under your mobile plan; we do not charge you for the message. You may stop text messages at any time by replying STOP, or reply HELP for help, or contact [email protected]. You acknowledge that a signing cannot be completed electronically without the text-message check, so stopping these messages prevents you from signing through the Service.

Text messages are transmitted by mobile carriers and an SMS provider we do not control. We do not guarantee that any message will be delivered, delivered promptly, or delivered to any particular number or country. Any liability we have for any delay, failure, interception, or misdirection of a text message, or for any consequence of a signing that could not be completed because a code did not arrive, is limited as set out in Our Liability. Our handling of your mobile number is described in our Privacy Policy, which also states that we do not share mobile numbers or text-message consent with third parties or affiliates for their own marketing purposes.

Your Content

You retain all rights in the agreements, documents, and other content you create or upload through the Service (“Your Content”). You grant us a limited license to host, store, transmit, process, back up, and display Your Content solely as necessary to provide the Service to you and the other parties to your agreements. You are solely responsible for Your Content, including its accuracy and legality, and you represent that you have all rights necessary to submit it. Certain documents you store with the Service are end-to-end encrypted; we cannot read their contents and cannot recover them if you lose the associated keys.

If Your Content includes personal data of other individuals — for example, the names and contact details of tenants, landlords, occupants, or guarantors you enter into an agreement — we are the controller of that information too, not you and not us on your behalf, as our Privacy Policy says. You are still responsible for the details you enter being correct, and for having a reason to enter them.

Prohibited Activities

You may not access or use the Service for any purpose other than that for which we make it available. As a user of the Service, you agree not to:

Intellectual Property

Other than Your Content, the Service and all of its source code, databases, functionality, software, designs, templates, text, and graphics (the “Content”), and the trademarks, service marks, and logos contained therein, are owned or controlled by us or licensed to us, and are protected by copyright, trademark, and other intellectual property laws. Except as expressly provided, no part of the Service and no Content may be copied, reproduced, republished, publicly displayed, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. Templates are licensed for your personal use in agreements you are a party to or create on behalf of a party; they may not be extracted or redistributed as templates.

Copyright Complaints

We respect the intellectual property rights of others. If you believe that any material available on or through the Service infringes upon a copyright you own or control, please notify us at [email protected] with information sufficient to identify the work, the allegedly infringing material, and your contact details, together with a good-faith statement that the use is not authorized. Please be advised that you may be held liable for damages if you make material misrepresentations in such a notification.

Third-Party Websites and Content

The Service may contain (or you may be sent via the Service) links to other websites (“Third-Party Websites”) as well as content belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Service or any Third-Party Content posted on, available through, or installed from the Service. Inclusion of, linking to, or permitting the use of any Third-Party Websites or Third-Party Content does not imply approval or endorsement by us. If you decide to leave the Service and access Third-Party Websites or use Third-Party Content, you do so at your own risk, and you should review the applicable terms and policies of those websites. You shall hold us harmless from any harm caused by or relating to any Third-Party Content or any contact with Third-Party Websites.

Privacy

We care about data privacy and security. Please review our Privacy Policy. By using the Service, you agree to be bound by our Privacy Policy, which is incorporated into these Terms. The Service is not directed at children, and we do not knowingly accept, request, or solicit information from children under 13.

Site Management

We reserve the right, but not the obligation, to: (1) monitor the Service for violations of these Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of Your Content or any portion thereof to the extent technologically feasible; (4) remove from the Service or otherwise disable all files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Service in a manner designed to protect our rights and property and to facilitate its proper functioning.

Term and Termination

These Terms shall remain in full force and effect while you use the Service. Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice, deny access to and use of the Service (including blocking certain IP addresses) to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation. Any liability we have to you for denying access is limited as set out in Our Liability. We may terminate your use or participation in the Service or delete your account and Your Content at any time, without warning, in our sole discretion. If we terminate or suspend your account, you are prohibited from registering a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Service at any time or for any reason at our sole discretion without notice, and to modify or discontinue all or part of the Service without notice at any time. Any liability we have to you for any modification, price change, suspension, or discontinuance of the Service is limited as set out in Our Liability. We cannot guarantee the Service will be available at all times; we may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. Any liability we have for any loss, damage, or inconvenience caused by your inability to access or use the Service during any downtime or discontinuance is limited as set out in Our Liability. Nothing in these Terms will be construed to obligate us to maintain and support the Service or to supply any corrections, updates, or releases in connection therewith.

Governing Law and Disputes

The law that applies

These Terms are governed by the law of the place where you live: your US state if you live in the United States, or your country if you live elsewhere. The Federal Arbitration Act governs the section “If you live in the United States” below. These Terms cover only your relationship with TenantBinder. A lease or other agreement between users is governed by the law that applies to that agreement.

Tell us first

Before you start a claim, email [email protected] with your name, the email address on your account, what happened and what you are asking for. We will do the same before we start a claim against you. If we have not settled it within 30 days, either of us may go ahead. This step does not apply to small claims court. Time limits for bringing a claim are paused during those 30 days.

If you live in the United States

You and TenantBinder agree that any dispute between us about the Service or these Terms will be decided by one arbitrator in an individual arbitration, not by a judge or jury. The American Arbitration Association (AAA) runs the arbitration under its Consumer Arbitration Rules (adr.org). Fees follow the AAA consumer fee schedule: you pay no more than the consumer filing fee it sets, and we pay the rest of the AAA’s fees and the arbitrator’s fees. The arbitration is held by documents, by phone or video, or in person in the county where you live. The arbitrator can award you the same individual relief a court could.

Either of us may instead bring an individual claim in small claims court in the county where you live, if the claim qualifies.

Claims are brought only for yourself, not as a class, collective or representative action. If a court decides this sentence cannot be enforced for a claim, that claim goes to court, not to class arbitration.

If you ask for public injunctive relief (an order that protects the general public), that request is decided by a court after your individual arbitration ends.

You can opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with the subject “Arbitration opt-out”, your name and the email address on your account.

Any dispute that is not arbitrated goes to the state or federal courts for the county where you live.

If you live outside the United States

The arbitration and class-action rules above do not apply to you. You may bring a claim in the courts where you live, and we may bring a claim against you only in those courts. Nothing in these Terms takes away the protection you have under the mandatory laws of the country where you live.

Corrections

There may be information on the Service that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Service at any time, without prior notice.

Mandatory Rights

Nothing in these Terms excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited. These Terms do not prevent you from contacting a competent regulator or exercising rights that cannot lawfully be waived.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICE WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We make no warranties or representations about the accuracy or completeness of the Service’s content or the content of any websites linked to the Service, and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, including templates and jurisdiction-related information; (2) property damage, of any nature whatsoever, resulting from your access to and use of the Service; (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein; (4) any interruption or cessation of transmission to or from the Service; (5) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Service by any third party; and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Service. As with the entry into any agreement in any medium or environment, you should use your best judgment and exercise caution where appropriate.

Our Liability

If we are responsible to you for anything connected with the Service, our total liability is limited to the greater of what you paid for the Service in the 12 months before the claim arose, or US $100. This limit does not apply where the law does not allow it, including liability for death or personal injury caused by negligence, for fraud, or for deliberate wrongdoing. It never stops you getting back the price you paid where the law gives you that right.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) Your Content, including any agreement created, negotiated, or signed using the Service; (2) your use of the Service; (3) your breach of these Terms; (4) any breach of your representations and warranties set forth in these Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Service with whom you connected via the Service. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Release

The Service is used by landlords, tenants, and their representatives to deal with one another, and we are not a party to those dealings. To the fullest extent permitted by law, you hereby release TenantBinder and its officers, directors, employees, and agents from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with disputes between you and other users of the Service or the acts or omissions of any third party, including any lease or other agreement created, negotiated, or signed using the Service. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” If you are a resident of another jurisdiction with a comparable statute or doctrine, you waive its protections to the same extent.

User Data

We will maintain certain data that you transmit to the Service for the purpose of managing its performance, as well as data relating to your use of the Service. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Service, including keeping your own copies of signed documents and safeguarding any encryption keys in your control. Any liability we have to you for any loss or corruption of any such data is limited as set out in Our Liability.

California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

Additional Terms for Apple Devices

If you access the Service through an application obtained from the Apple App Store, the following additional terms apply. These Terms are concluded between you and TenantBinder only, and not with Apple Inc. (“Apple”); Apple is not a party to these Terms and is not responsible for the application or its content. Your license to the application is limited to a non-transferable license to use it on Apple-branded devices that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the application. In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the application to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are governed by these Terms. Apple is not responsible for addressing any claims by you or any third party relating to the application or your possession and use of it, including product liability claims, claims that the application fails to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation. In the event of any third-party claim that the application or your possession and use of it infringes that third party’s intellectual property rights, TenantBinder, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of such claim to the extent required by these Terms. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You must also comply with any applicable third-party terms of agreement when using the application. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

Miscellaneous

These Terms and any policies or operating rules posted by us on the Service constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or your use of the Service. You agree that these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.

Contact Us

In order to resolve a complaint regarding the Service or to receive further information regarding use of the Service, please contact us at [email protected].